Return policy

At sapphiresplendor, we strive to ensure your satisfaction with every purchase. This return policy outlines the procedures and guidelines for returning items.

  1. Return Eligibility
    • Items must be in new and unused condition.
    • Return requests must be made within 30 days of receiving the item.
  2. Return Process
    • Contact our customer service at [email protected] to initiate a return.
    • Provide order number and reason for return.
    • Follow the instructions provided to return the item.
  3. Shipping Costs
    • If the return is due to our error, we will cover the shipping costs.
    • For other reasons, the customer is responsible for return shipping costs.
  4. Inspection of Returned Items
    • Upon receipt of the returned item, we will inspect it to ensure it meets the return criteria.
    • If the item is damaged or not in its original condition, the return may be rejected.
  5. Refunds
    • Once the returned item is approved, we will process a refund within 7 business days.
    • The refund will be issued to the original payment method.
    • Please note that the actual refund time may be subject to delays due to bank processing times and other factors such as:
      • Holidays and weekends can slow down bank processing.
      • Technical glitches or system outages at the bank.
      • Complex transactions or disputes that require additional review.
  6. Exchange Policy
    • If you wish to exchange an item, follow the return process and indicate your request for an exchange.
    • We will do our best to fulfill your exchange request, subject to availability.
  7. Defective Items
    • If you receive a defective item, please contact us immediately.
    • We will arrange for a replacement or refund, as appropriate.
  8. Final Sale Items
    • Certain items may be marked as final sale and are not eligible for return or exchange.
  9. Contact Information
    • If you have any questions or concerns about our return policy, please contact us at [email protected].
    • Our customer service team will be happy to assist you.

Conclusion:
We understand that sometimes you may need to return an item. Our return policy is designed to make the process as easy and hassle-free as possible. If you have any questions or need assistance, please don't hesitate to contact us. We are committed to providing you with excellent customer service and ensuring your satisfaction.